Description
Book SynopsisA straightforward guide to leveraging your company''s intellectual capital by creating a knowledge management culture
The Complete Guide to Knowledge Management offers managers the tools they need to create an organizational culture that improves knowledge sharing, reuse, learning, collaboration, and innovation to ensure mesurable growth. Written by internationally recognized knowledge management pioneers, it addresses all those topics in knowledge management that a manager needs to ensure organizational success.
- Provides plenty of real-life examples and case studies
- Includes interviews with prominent managers who have successfully implemented knowledge management structures within their organizations
- Offers chapters composed of short theoretical explanations and practical methods that you can utilize, based primarily on hands-on author experience
Taking an intellectual journey into knowledge management, beginning with an understa
Table of Contents
Acknowledgements.
Preface: Getting Started on Your Knowledge Management Journey.
Chapter 1: The Motivation toward Knowledge Management: Combining the Tactical with the Strategic.
Chapter 2: Making the Business Case for Managing Intellectual Capital.
Chapter 3: The Importance of Strategy in Knowledge Management.
Chapter 4: The Role of Culture in a Successful Knowledge-Creating and Knowledge-Sharing Organization.
Chapter 5: The Human Focus: Understanding and Managing Knowledge Workers.
Chapter 6: Managing Interactions for Knowledge Creation and Sharing.
Chapter 7: Capturing and Reusing Knowledge.
Chapter 8: The Customer Focus: Harnessing Customer Knowledge through Meaningful Interactions.
Chapter 9: Measuring and Managing the Performance of Proper Knowledge Work.
Chapter 10: Innovating for a New Beginning.
Conclusion: Implementing Knowledge Management: A Step-by-Step Process.
Appendix: Defining Key Terms.
Notes.
Index.
