Description
Book Synopsis
- Updates the bestselling first edition with four new chapters and 75 new graphics
- Explains how to create each type of map and how to determine which type of map is most appropriate
- Supplies proven principles and guidelines for improving the flow of knowledge work
- Includes a set of measures for flow and waste
- Discusses problematic features that act as barriers to flow
- Includes a detailed case study that shows how one organization used process mapping to reduce lead time from an average of 28 days to 4 days
Table of ContentsOverview. Thinking about Work. Why Map a Process? Relationship Maps. Cross-Functional Process Maps or Swimlane Diagrams. Flowchart. Seven Principles to Improve Flow. Appendix: Methods to Gain Content.
