Description

Book Synopsis
  • Updates the bestselling first edition with four new chapters and 75 new graphics
  • Explains how to create each type of map and how to determine which type of map is most appropriate
  • Supplies proven principles and guidelines for improving the flow of knowledge work
  • Includes a set of measures for flow and waste
  • Discusses problematic features that act as barriers to flow
  • Includes a detailed case study that shows how one organization used process mapping to reduce lead time from an average of 28 days to 4 days


Table of Contents

Overview. Thinking about Work. Why Map a Process? Relationship Maps. Cross-Functional Process Maps or Swimlane Diagrams. Flowchart. Seven Principles to Improve Flow. Appendix: Methods to Gain Content.

The Basics of Process Mapping

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    £999.99

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    A Paperback / softback by Robert Damelio

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      Publisher: Taylor & Francis Inc
      Publication Date: Publication Date: 11/05/2011
      ISBN13: 9781563273766, 978-1563273766
      ISBN10: 1563273764

      Description

      Book Synopsis
      • Updates the bestselling first edition with four new chapters and 75 new graphics
      • Explains how to create each type of map and how to determine which type of map is most appropriate
      • Supplies proven principles and guidelines for improving the flow of knowledge work
      • Includes a set of measures for flow and waste
      • Discusses problematic features that act as barriers to flow
      • Includes a detailed case study that shows how one organization used process mapping to reduce lead time from an average of 28 days to 4 days


      Table of Contents

      Overview. Thinking about Work. Why Map a Process? Relationship Maps. Cross-Functional Process Maps or Swimlane Diagrams. Flowchart. Seven Principles to Improve Flow. Appendix: Methods to Gain Content.

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