Description
Book SynopsisTable of ContentsIntroduction ix
Chapter 1 I Am Who I Say I Am 1
Chapter 2 Listening to Understand 9
Chapter 3 Building Off of Other People's Ideas 17
Chapter 4 From Spark to Flame 23
Chapter 5 The Fear of Looking Stupid 33
Chapter 6 People Don't Think about You as Much as You Think They Do 37
Chapter 7 Facing Failure: Be Wrong to Be Right 45
Chapter 8 Heightening 55
Chapter 9 Yes and, Maybe, No 61
Chapter 10 Small Decisions Add Up 77
Chapter 11 The Cult Factor 85
Chapter 12 Be Patiently Impatient 93
Chapter 13 Pain Tolerance 99
Chapter 14 Luck Is Like a Train 105
Chapter 15 Fire the Assholes 109
Chapter 16 Ushers, Vomit, and Why People Clean Bathrooms 113
Chapter 17 Diversity Is a Choice 119
Chapter 18 Are You Worth $10 an Hour? 123
Chapter 19 Nobody Knows Anything 127
Chapter 20 Who Gives a Shit? 131
Chapter 21 Everything I Know in Business I Learned from Coaching Girls Softball 135
Chapter 22 Trapped in the Bowels of the Grand Bazaar 145
Chapter 23 The Ambassador and the Bathroom 149
Chapter 24 China Talk 153
Author’s Note on "Shit" 163
Acknowledgments 165
About the Author 167
Index 169
