Description
Book SynopsisGood conversation is at the heart of networking, meetings, interviews, negotiations and raising your profile. It can ease your way in work, enabling you to build alliances, create strong relationships with staff, bosses and clients, succeed at interviews, motivate and inspire.
Trade ReviewApps leaves readers with the necessary confidence and perhaps a little swagger to become a venerable master of conversation. (Elite Business, June 2014) An educational, insightful and enjoyable book. Definitely worth a read. (Frost Magazine, June 2014)
Table of ContentsPreface vii
Acknowledgements ix
Introduction 1
Part 1: Introducing Conversation 9
1. The Dance of Conversation 11
2. Connecting is What Matters Most 21
3. Getting in the Right State 49
4. Getting a Conversation Going – The Basics 65
5. Listening 79
Part 2: The Power of Conversation 99
6. Infl uencing a Conversation 101
7. Different Kinds of Conversation 117
8. Expressing Yourself 155
Part 3: Sailing Through Tricky Waters 171
9. What to Do If You’re Stuck 173
10. Oiling the Wheels 179
11. Role Playing 183
12. Spotting the Games People Play 187
13. Enjoying Disagreement 197
14. Confrontation 201
Part 4: Creative Conversations 213
15. Changing the World One Conversation at a Time 215
About the Author 225
Image Credits 227
Index 229
