Description
Book SynopsisPraise for The Art of Constructive Confrontation
There''s no magic formula for building a successful enterprise, large or small. If you''re in the business of making a profit, you''re in the business of building people. First you build your people. After that, your people produce the profit. The Art of Constructive Confrontation is an easy-to-follow, systematic process that makes sure you don''t get those things backwards. Constructive confrontation is the closest thing you''ll ever find to hold people accountable for what they do, while at the same time reducing the conflicts that get in the way of productivity and, ultimately, profits.
--Spencer Hays, founder, The Tom James Company Executive Chairman, Southwestern/Great American, Inc.
The Art of Constructive Confrontation is a clear and concise road map to making the all-important conversations between team leaders and team members happen. More than that, the constructive confrontation process keeps th
Table of ContentsIntroduction ix
Part I: Commitment
1. The Case for Confrontation 3
2. The Conversation 23
3. The Commitment 63
4. The Covenant 83
Part II: Confrontation
5. Confrontation 119
6. Staying Positive 149
7. Changes and Challenges 169
8. Cementing the Bond 185
Part III: Celebration
9. Celebrating the Right Things 205
10. Plan for the Peaks 223
11. Rewards that Resonate 237
12. Building Others 249
Index 265
