Description
Book SynopsisLeadership is learnableA Warren Bennis Executive Briefing Series Book Crosby is taking his message to a different audience--a growing army of intelligent young men and women who are setting out to become executives by choice and for the right reasons. --Central Florida Business In this, his eleventh book, world-renowned consultant Philip Crosby offers readers a simple, yet ingenious method for assessing the skills of those they've been assigned to follow, as well as their own leadership abilities. Leaders, he says, come in five versions?Destructor, Procrastinator, Caretaker, Preparer, and Accomplisher. And by examining each of those character types in relation to his four Absolutes of Leadership, the author establishes a framework would-be leaders can use to build quality leadership skills of their own. Crosby also discusses the leader's role in organizational finance and quality, and in dealing with customers, suppliers, employees, and bosses. You know a leader when you meet o
Trade Review"For my money, nobody talks quality better than Phil Crosby." --Lee Iacocca
"Immensely readable...needs to be read by just about everyone, top management and middle managers and supervisors." --Business Week, on Quality Is Free
"Crosby is taking his message to a different audience?a growing army of intelligent young men and women who are setting out to become executives by choice and for the right reasons." --Central Florida Business
Table of ContentsEditor's Preface ix
Author's Preface xi
Foreword xiii
Introduction: What Is Leadership? 1
1. The Leadership Personality 9
2. Absolute 1: A Clear Agenda 27
3. Absolute 2: A Personal Philosophy 35
4. Absolute 3: Enduring Relationships 49
5. Absolute 4: Worldly 55
6. The Leader and Finance 61
7. The Leader and Quality 73
8. The Leader and Customers 85
9. The Leader and Suppliers 95
10. The leader and Employees 107
11. The Leader and Bosses 117
Notes 125
Index 127
