Description
Book SynopsisThe businessperson's guide to saying what needs to be said and asking questions that need to be asked In the business world, the first step to great results is good communication.
Trade ReviewThere is plenty of practical advice here and, as you d expect in a book on this subject, the tone is concise and precise Widespread adoption of these practices would, in theory, mean an end to those long, unproductive meetings. Reason enough to recommend it. (Economia, December 2013) Talk Lean deserves to be the definitive text of its kind for years to come. (Elite Business, December 2013) This straightforward book helps you meet a middle ground in communicating frankly, courteously and effectively. (Talk Business, January 2014) For sales people in particular, meetings are an important part of working life. To get the most out of them, welcome to Talk Lean (Sales Initiative, March 2014) Talk Lean should be mandatory for any negotiator, manager, employee... Everyone (Valeurs et Management, April 2014)
Table of ContentsPreface ix
Acknowledgements xi
Part One: Introduction 1
1 What the book is about and who it’s for 3
2 All different . . . and all alike 15
Part Two: Straight to the point in less than a minute: opening your meetings and conversations 23
3 The benefits of straightforward, straightaway 25
4 Begin at the end 39
5 And how are you feeling about announcing this objective? 57
Part Three: Talking lean DURING the meeting: the keys to productivity 73
6 Why meetings run rough: the grit in the engine 75
7 Don’t just listen with your ears! 85
8 Responding: first principles 99
9 The three paths: 1 “HIM/HER” and 2 “ME” 119
10 The three paths: 3 “US” 135
11 Dealing with the non-verbal 149
12 “What do you think?” 163
The Interactifs Discipline: Schematics 177
Interactifs Training Programmes 181
About the author 185
Index 189
