Description
Book SynopsisSupporting Online Students shows how effective and efficiently delivered support services improve academic success and course retention for online learners. Drawing on a decade''s worth of research, Anita Crawley describes the scope of services from admissions and registration to advising and student engagement. The book includes guidelines and standards, planning and implementation, innovative practices, and describes specialized services needed by particular online student groups.
Effective student support is the single most important factor in sustaining high-quality online learning programs. Anita Crawley presents the most effective guide to achieving that success. Her book is a blueprint for building thriving online programs through comprehensive student support. ?Ray Schroeder, director, Center for Online Learning, Research and Service, University of Illinois Springfield
As distance learning continues to grow, this book addresses the often neglected other side of
Table of Contents
Foreword xi
Preface xv
About the Author xxiii
1 Setting the Stage: The Transformation 1
2 Profile of Online Students 13
3 Supporting Online Students with Disabilities 38
4 Putting Services Online 63
5 Administrative Suite 83
6 Academic Services Suite 102
7 Personal Services Suite 129
8 Communications Suite 153
9 Planning and Implementation 178
10 Evaluation 199
Final Thoughts 228
References 230
Index 245
