Description
Book SynopsisAbout our authors
Dr. Jeff Bernstein is President of Bernstein & Associates, Inc. He is a consulting psychologist who has experience as a police officer, detective and sergeant. He earned a master's degree in human resource management and is a licensed Doctor of Psychology, as well as a certified assessor and assessor trainer. Dr. Bernstein's post-doctoral studies are in the field of civil service exams and test preparation. He is a published author of training manuals and articles on test preparation and a member of the American Psychological Association and the International Association of Chiefs of Police. Dr. Bernstein has prepared more than 100,000 men and women for law enforcement entry and promotional exams and is considered the top public safety test preparation expert in the country. Dr. Bernstein has represented PBA and FOP lodges throughout the country on public safety test preparation and is a member of both unions. During his tenure as a police
Table of Contents
1. The Supervisor's Role
2. The Supervisor's Function in Organization, Administration, and Management
3. Leadership, Supervision, and Command Presence
4. The Training Function: Problems and Approaches to the Instructional Process
5. Interpersonal Communications
6. Principles of Employee Interviewing
7. Some Psychological Aspects of Supervision
8. Special Problems in Counseling and Remediation
9. Employee Dissatisfaction and Grievances
10. Discipline: Principles, Policies, and Practices
11. Personnel Complaint Investigation Procedures and Techniques
12. Personnel Evaluation Systems and Performance Rating Standards
13. Tactical Deployment of Field Forces
14. Legal Knowledge Every Supervisor and Manager Should Have
15. Other Important Supervisory and Management Topics
