Description
Book SynopsisA thorough, accessible handbook for leadership in a vital industry
Supervision in the Hospitality Industry: Leading Human Resources, Tenth Edition, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff.
The text's unique approach to leading human resources combining fundamental leadership theory and the firsthand expertise of hospitality industry professionals enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. The Tenth edition cove
