Description
Book SynopsisProfessor Lynne Eagle is Professor of Marketing at James Cook University, Australia.
Dr Stephan Dahl is Sinior Lecturer in Marketing at Hull University Business School.
Susie Hill is Global Adviser on health behaviour change and health promotion for Shell Plc.
Sara Bird is Senior Lecturer in Marketing at the University of the West of England.
Dr Fiona Spotswood is Lecturer in Marketing at the University of the West of England.
Professor Alan Tapp is Professor of Marketing at the University of the West of England.
Table of ContentsPreface
List of contributors
Authors’ acknowledgements
Publisher’s acknowledgements
Part 1: The principles of social marketing
1. What is social marketing?
Evolution and application of social marketing
What social marketing is not
Current social marketing focus
Unintended consequences
Justification of government-sponsored social marketing interventions
Summary
Chapter review questions
Notes
Recommended reading
2. The core principles of social marketing
The core principles
Traditionalists versus convergents: the debate about commercial marketing technologies
The example of exchange: debating the use of commercial marketing theory
The example of the 4Ps: debating the use of the commercial marketing tools
Why social marketing is different
Other commercial marketing tools
Summary
Chapter review questions
Notes
Recommended reading
3. The social marketing intervention planning process
Introduction
Existing intervention planning frameworks
Scoping the problem
Situation analysis
SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis
Evaluation planning
Developing the intervention
Summary
Chapter review questions
Notes
Recommended reading
4. Upstream, policy and partnerships
Upstream factors
Partnerships
Features of successful partnerships
Partnership challenges
Public–private partnerships (PPPs)
The challenge of health-related partnerships with the alcohol industry
Summary
Chapter review questions
Notes
Recommended reading
5. Ethical issues in social marketing
Ethics defined
Ethical dilemmas in social marketing
Ethical frameworks
Ethical issues in targeting
Fear appeals
Role of culture in establishing ethical standards
Code of ethics
Summary
Chapter review questions
Notes
Recommended reading
Part 2: Understanding the citizen
6. Understanding the consumer: the role of theory
Theory
What is theory?
Is theory really useful in practice?
The role of theory
The limitations of theory
Theories of behaviour change
Summary
Chapter review questions
Notes
Recommended reading
7. Conducting research in social marketing
Overview of research
Research ethics
Qualitative, quantitative and mixed methods techniques
Quantitative techniques
Qualitative techniques
Pre-testing
Qualitative data analysis
Summary
Chapter review questions
Notes
Recommended reading
8. Segmentation
Segmentation defined
Segmentation methods
Effective segments – characteristics
Commercial segmentation packages
Case studies for discussion
Chapter review questions
Notes
Recommended reading (case studies)
9. Social forces and population level effects
Social forces
Conformity
Social norm campaigns
Group types
Group effects
Compliance
Summary
Chapter review questions
Notes
Recommended reading
Part 3: Designing effective social marketing solutions
10. Designing social marketing interventions: products, services, locations, channels
Designing campaigns
Developing products for social marketing campaigns
Brand development for social marketing
Brand attributes
Brand dimensions
