Description

Book Synopsis

This book aims to improve the understanding of smart service innovations. It contributes to evidence-based knowledge about service systems engineering and its embedding in service ecosystems, in particular how existing reference process models can be extended by considering actors, roles, activities and methods. At the same time, it aims to stimulate discussions on how methods from different disciplines can be used and combined for the development of various aspects of Smart Service Systems. Thus, the book offers support for practitioners to better organize and execute SSI projects and to develop internal competencies.




Table of Contents

Introduction.- Conceptual Background.- Current Approaches to the Development of Service Systems.- Research Approach.- Summary of Findings.- Discussion.- Conclusion.


Smart Service Innovation: An Ecosystem

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A Paperback / softback by Jürgen Anke

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    View other formats and editions of Smart Service Innovation: An Ecosystem by Jürgen Anke

    Publisher: Springer International Publishing AG
    Publication Date: 29/10/2023
    ISBN13: 9783031437694, 978-3031437694
    ISBN10: 3031437691
    Also in:
    Business mathematics and systems Hospitality and service industries Business applications

    Description

    Book Synopsis

    This book aims to improve the understanding of smart service innovations. It contributes to evidence-based knowledge about service systems engineering and its embedding in service ecosystems, in particular how existing reference process models can be extended by considering actors, roles, activities and methods. At the same time, it aims to stimulate discussions on how methods from different disciplines can be used and combined for the development of various aspects of Smart Service Systems. Thus, the book offers support for practitioners to better organize and execute SSI projects and to develop internal competencies.




    Table of Contents

    Introduction.- Conceptual Background.- Current Approaches to the Development of Service Systems.- Research Approach.- Summary of Findings.- Discussion.- Conclusion.


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