Description

Book Synopsis

This book aims to improve the understanding of smart service innovations. It contributes to evidence-based knowledge about service systems engineering and its embedding in service ecosystems, in particular how existing reference process models can be extended by considering actors, roles, activities and methods. At the same time, it aims to stimulate discussions on how methods from different disciplines can be used and combined for the development of various aspects of Smart Service Systems. Thus, the book offers support for practitioners to better organize and execute SSI projects and to develop internal competencies.




Table of Contents

Introduction.- Conceptual Background.- Current Approaches to the Development of Service Systems.- Research Approach.- Summary of Findings.- Discussion.- Conclusion.


Smart Service Innovation: An Ecosystem

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    A Paperback / softback by Jürgen Anke

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      Book details

      Publisher Springer International Publishing AG
      Published 29 October 2023
      ISBN-13 9783031437694
      978-3031437694
      ISBN-10 3031437691
      Also in:
      Business mathematics and systems Hospitality and service industries Business applications

      Description

      Book Synopsis

      This book aims to improve the understanding of smart service innovations. It contributes to evidence-based knowledge about service systems engineering and its embedding in service ecosystems, in particular how existing reference process models can be extended by considering actors, roles, activities and methods. At the same time, it aims to stimulate discussions on how methods from different disciplines can be used and combined for the development of various aspects of Smart Service Systems. Thus, the book offers support for practitioners to better organize and execute SSI projects and to develop internal competencies.




      Table of Contents

      Introduction.- Conceptual Background.- Current Approaches to the Development of Service Systems.- Research Approach.- Summary of Findings.- Discussion.- Conclusion.


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