Description
Book SynopsisIn this third and final part of his definitive trilogy of books on Six Sigma, George Eckes addresses perhaps the most important aspect of Six Sigma implementation - the team dynamic. The previous titles (The Six Sigma Revolution and Making Six Sigma Last) dealt with Six Sigma from strategic and cultural levels respectively.
Trade ReviewGeorge Eckes puts the message even more succintly in his book ... he uses the six sigma approachthe elements of superior teams.(The Independent, 5 April 2003)
Table of ContentsSix Sigma Team Dynamics: The Elusive Key to Project Success.
The Roles and Responsibilities of a Six Sigma Team.
Team Effectiveness: How the Lack of Facilitative Leadership Results in Six Sigma Failures.
When Six Sigma Meetings Go Bad: Facilitative Interventions and When to Use Them.
Managing the Six Sigma Project.
Dealing with Maladaptive Six Sigma Behaviors.
Completing the Six Sigma Project: The Never Ending Responsibility of the Champion.
Pitfalls to Avoid in Creating Six Sigma Team Dynamics.
Appendix A: Alpha Omega Call Center DMAIC Templates.
Appendix B: 95 Questions Champions Should Ask Their Project Teams.
Appendix C: The Champion's Responsibilities.
Index.
