Description
Book SynopsisThe world's largest and most profitable companies - including the likes of GE, Bank of America, Honeywell, DuPont, Samsung, Starwood Hotels, Bechtel, and Motorola - have used Six Sigma to achieve breathtaking improvements in business performance. This title presents an easy way to understand and implement Six Sigma.
Table of ContentsIntroduction 1
Part I: Getting Acquainted with Six Sigma Basics 7
Chapter 1: Better Business and Better Performance: Defining Six Sigma 9
Chapter 2: Linking Quality and Business 17
Chapter 3: Examining the Principles and Language of Six Sigma 31
Chapter 4: Organizing for Improvement 43
Part II: DMAIC: Defining and Measuring 61
Chapter 5: Identifying and Right-Sizing Projects 63
Chapter 6: Launching a Project 77
Chapter 7: Mapping to Identify Possible Factors 87
Chapter 8: Diagramming to Identify Possible Factors 101
Chapter 9: Describing Performance with Numbers 113
Part III: DMAIC: Analyzing 133
Chapter 10: Depicting and Analyzing Data through Charts and Graphs 135
Chapter 11: Analyzing for Value 155
Chapter 12: What’s Normal? Recognizing Normally-Shaped Variation 165
Chapter 13: Assessing Capability: Comparing the Voices of the Customer and the Process 179
Chapter 14: Gauging Gauges: Measurement System Analysis (MSA) 199
Chapter 15: Mining Data and Processes for Insight 209
Chapter 16: Making Confident Decisions 227
Part IV: DMAIC: Improving and Controlling 241
Chapter 17: Forecasting Future Performance 243
Chapter 18: Designing, Conducting, and Analyzing Experiments (DOE) 259
Chapter 19: Standardizing on Improvement 281
Chapter 20: Maintaining Gains through Statistical Process Control 291
Part V: Looking at the Six Sigma Technology Tool Landscape 309
Chapter 21: Eyeing Process Characterization and Optimization Technologies 311
Chapter 22: Tools for Performing Six Sigma Analysis 323
Chapter 23: Managing Six Sigma 331
Part VI: The Part of Tens 343
Chapter 24: Ten Top Do's and Don’ts of Six Sigma 345
Chapter 25: Ten Ways to Gain Synergies with Lean and Six Sigma 349
Chapter 26: Ten Places to Go for Help 353
Index 357
