Description
Book SynopsisPraise for Shared Services A Manager''s Journey
In Shared Services: A Manager''s Journey, Dan presents the real business cultural challenges along with human factors when taking on such a change in a company''s processes. A must-read for any executive, manager, or team member who is considering, decided to, or is already in the process of converting a company from a decentralized organization to a shared services environment.
-Katherine M. Ericsson Vice President of Membership, Project Management Institute of South Florida and director of a project management office, in a shared services environment within the distribution industry
A how-to/survival guide for those thinking about entering shared services or beginning the journey...for the rest of us, an entertaining look back at our journey both professionally and personally. A great read!
-Steve K. Stone Senior Vice President and CFO, Newspapers and Shared Services Morris Communicati
Table of ContentsForeword viii
Preface ix
Acknowledgments x
Chapter 1 Brown Fields, Green Fields, and Hazel Fields 1
Chapter 2 Finally 9
Chapter 3 You Are Only as Good as Those You Are Surrounded By 15
Chapter 4 Decision Time 28
Chapter 5 The Journey Begins 33
Chapter 6 The Journey Continues 43
Chapter 7 Mission Accomplished 51
Chapter 8 Location, Location, Location 59
Chapter 9 A Tough Conversation 65
Chapter 10 El Paso Goes Live 71
Chapter 11 Teamwork 77
Chapter 12 End-to-End Process 82
Chapter 13 Process Steering Teams 90
Chapter 14 Preparation 97
Chapter 15 Dinner and a Meeting 102
Chapter 16 Measure, Measure, Measure 108
Chapter 17 Bonus Time 116
Chapter 18 Pay Up 129
Chapter 19 Allocation Time 136
Chapter 20 Allocation Details 144
Chapter 21 Perception is Reality 150
Chapter 22 The Devil is in the Details 158
Chapter 23 The Next Steps 173
Chapter 24 Smooth Running 181
Chapter 25 The Meeting Continues 191
Chapter 26 Best-Laid Plans 197
Chapter 27 Time for a Change 205
Chapter 28 Opportunity 211
Chapter 29 Growth 216
Chapter 30 Hello and Good-bye 224
Chapter 31 The Conference 231
Chapter 32 Thanksgiving 241
Index 245
