Description

This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quality management tools and techniques in the leisure and tourism industry and is fully illustrated with case-studies.

Service Quality in Leisure Events Tourism and Sport

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£125.88

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Hardback by Carley Sutton

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Short Description:

This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning... Read more

    Publisher: CABI Publishing
    Publication Date: 12/20/2016
    ISBN13: 9781780645445, 978-1780645445
    ISBN10: 1780645449

    Non Fiction , Business, Finance & Law

    Description

    This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quality management tools and techniques in the leisure and tourism industry and is fully illustrated with case-studies.

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