Description

Book Synopsis
This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quality management tools and techniques in the leisure and tourism industry and is fully illustrated with case-studies.

Service Quality in Leisure Events Tourism and

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    A Hardback by Carley Sutton

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      Publisher: CABI Publishing
      Publication Date: 12/20/2016
      ISBN13: 9781780645445, 978-1780645445
      ISBN10: 1780645449

      Description

      Book Synopsis
      This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quality management tools and techniques in the leisure and tourism industry and is fully illustrated with case-studies.

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