Description

Book Synopsis
Bordoloi''s Service Management 10e contains extensive coverage of the impacts of COVID-19 including the service innovation and progress experienced by a global pandemic. Written in an engaging literary style, based on research and consulting experience of authors, it focuses on service for competitive advantage and integrates technology, operations, and human behavior and the need for continuous quality improvement to be effective in a global environment. This edition continues to acknowledge and emphasize the essential uniqueness of service management.

The book is written in an engaging literary style, makes extensive use of examples, and is based on the research and consulting experience of the authors. The theme of managing services for competitive advantage is emphasized in each chapter and provides a focus for each management topic. The integration of technology, operations, and human behavior is recognized as central to effective serv

Service Management Operations Strategy

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    £50.34

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    Order before 4pm today for delivery by Wed 17 Jun 2026.

    A Paperback / softback by Sanjeev Bordoloi, James Fitzsimmons, Mona Fitzsimmons

    4 in stock

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      Publisher: McGraw-Hill Education
      Publication Date: 20/04/2022
      ISBN13: 9781265075538, 978-1265075538
      ISBN10: 1265075530
      Also in:
      Business, Finance & Law Hospitality and service industries Management of specific areas

      Description

      Book Synopsis
      Bordoloi''s Service Management 10e contains extensive coverage of the impacts of COVID-19 including the service innovation and progress experienced by a global pandemic. Written in an engaging literary style, based on research and consulting experience of authors, it focuses on service for competitive advantage and integrates technology, operations, and human behavior and the need for continuous quality improvement to be effective in a global environment. This edition continues to acknowledge and emphasize the essential uniqueness of service management.

      The book is written in an engaging literary style, makes extensive use of examples, and is based on the research and consulting experience of the authors. The theme of managing services for competitive advantage is emphasized in each chapter and provides a focus for each management topic. The integration of technology, operations, and human behavior is recognized as central to effective serv

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