Description

Book Synopsis

Managing service towards better customer experiences: Digitalization, service infusion, and service innovation.- Service management: Evolution and moving forward.- Service management through service platforms and digitalization.- Strategies for service growth.- Value co-creation through collaboration: The case of efficient load out.- Configure to conquer implementing configurators to improve competitiveness.- Enabling a Circular Economy through Green Service Strategies.- A Little Bit of That Human Touch Avoid and Recover Service Failures.- Enhancing the phygital customer experience in the digital world.- Balancing value propositions with privacy: Exploring data-driven digital wellness business models.- Service innovation in the eyes of customers: The Swedish innovation index.- B2B service innovation: How business customers perceive firm innovativeness.- Service innovation in healthcare: Service today versus service tomorrow.

Service Innovation and Management

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    £71.24

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    RRP £74.99 – you save £3.75 (5%)

    Order before 4pm today for delivery by Thu 18 Jun 2026.

    A Hardback by Lars Witell

    15 in stock


      View other formats and editions of Service Innovation and Management by Lars Witell

      Publisher: Springer
      Publication Date: 24/03/2025
      ISBN13: 9783031765599, 978-3031765599
      ISBN10:
      Also in:
      Business innovation

      Description

      Book Synopsis

      Managing service towards better customer experiences: Digitalization, service infusion, and service innovation.- Service management: Evolution and moving forward.- Service management through service platforms and digitalization.- Strategies for service growth.- Value co-creation through collaboration: The case of efficient load out.- Configure to conquer implementing configurators to improve competitiveness.- Enabling a Circular Economy through Green Service Strategies.- A Little Bit of That Human Touch Avoid and Recover Service Failures.- Enhancing the phygital customer experience in the digital world.- Balancing value propositions with privacy: Exploring data-driven digital wellness business models.- Service innovation in the eyes of customers: The Swedish innovation index.- B2B service innovation: How business customers perceive firm innovativeness.- Service innovation in healthcare: Service today versus service tomorrow.

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