Description
Book SynopsisThis book captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. It gives a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies.
Table of ContentsCHAPTER 1: Service Automation: The Bigger Picture | CHAPTER 2: What Is Robotic Process Automation? | CHAPTER 3: Robotic Process Automation at Telefonica O2 | CHAPTER 4: Robotic Process Automation at Xchanging | CHAPTER 5: Mature RPA Capabilities in the Energy Sector | CHAPTER 6: The IT Function & Robotic Process Automation | CHAPTER 7: In Their Own Words: Client Responses | CHAPTER 8: In Their Own Words: Provider Responses | CHAPTER 9: In Their Own Words: Advisor Responses | CHAPTER 10: Lessons and the Future of Automation and Work
