Description
Book SynopsisLearn what Geary Rummler means by Serious Performance Consulting (SPC) as you follow an extensive case study that shows what SPC engagement looks like and what a serious performance consultant does. In this examination, you''ll see how to use SPC to:
- Find a viable critical business issue and establish how a project''s success will be evaluated.
- Use a conceptual performance analysis framework to generate hypotheses for gaps in results.
- Establish the difference between is and should performance and the find the cause behind it.
- Specify a solution set that addresses all significant factors that affect the gap in results.
The idea behind Serious Performance Consulting According to Rummler is as simple as it is brilliant: Take a successful project and let the reader follow the performance consultant through the project. Geary Rummler tops it off with a play-by-play commentary in which he explains the consultant''s reasoning and offers the r
Table of Contents
According to Whom? vii
Foreword ix
Preface xi
Introduction 1
A Typical Situation 1
Serious Performance Consulting 2
Characteristics of a Serious Performance Consultant 7
Looking Ahead 7
Introduction Highlights 8
Part One: The NuPlant Case Study 9
1. Welcome to NuPlant 11
The Bequest 11
Responding to the Request 12
Chapter 1 Highlights 13
2. Performance Analysis Framework and Process 15
Applying the Anatomy of Performance Framework 16
The Anatomy of Performance 17
Making a Diagnosis 33
Prescribing Changes 35
The Analysis Process 35
Chapter 2 Highlights 37
3. The NuPlant Case Study 39
Phase I: Desired Results Determined and Project Defined 39
Phase II: Barriers Determined and Changes Specified 45
Summary of Bert’s Findings 59
Final Report Postscript 74
Chapter 3 Highlights 75
4. Case Study Debrief 77
NuPlant Project Review 77
Top 10 Reasons Why the NuPlant Project is My Favorite 81
A Critique of the NuPlant Project 82
Project Generalizations 82
Scalability of Models 84
The Anatomy of Performance and Culture 87
The Anatomy of Performance and Leadership 89
Wrapping up the Case Study 91
Chapter 4 Highlights 92
Part Two: The Craft of Serious Performance Consulting 93
5. Performance Analysis and the Internal Consultant 95
Serious Performance Consulting on the Inside 95
The Organizational Reality of the Internal Performance Consultant 95
Dealing with Organizational Realities as an Internal Consultant 98
Tools to Assist the Internal Performance Consultant 98
Internal Performance Consulting; An Example 113
Chapter 5 Highlights 116
6. A Path to Becoming a Performance Consultant 117
Dimensions of Serious Performance Consulting Capability 117
Building Your Serious Performance Consulting Capability 119
The Path Forward 131
How About You? 131
Chapter 6 Highlights 133
Appendix A: NuPlant Project Findings 135
Appendix B: NuPlant Project Recommendations 151
Glossary 163
References 169
Additional Resources 171
