Description
Book SynopsisService in this book refers to the behaviors and actions of serving customers. Selling in this book refers to the behaviors and actions of selling products to customers. Hence, this book is completely different from other books on these subjectsDespite the fact that there are many books on service improvement and many related to selling skills worldwide, there are few books on how service and selling are integrated and coordinated. Primarily, it focuses on the interaction and transition between the behavior of service and the behavior of selling by sharing methods and skills of how those two are interrelated.
This book provides many helpful guidelines and solutions for turning customers' satisfaction with service into growth in sales. Through many refreshing ideas, the author helps you deeply understand the significance of integration of and conversion between service and selling and the harm of disconnection between service and selling.
Many new ideas and viewpoints,
