Description
Book SynopsisHow do people cope with having caused a terrible accident? How do they cope when they survive and have to live with the consequences ever after? We tend to blame and forget professionals who cause incidents and accidents, but they are victims too. They are second victims whose experiences of an incident or adverse event can be as traumatic as that of the first victimsâ. Yet information on second victimhood and its relationship to safety, about what is known and what organizations might need to do, is difficult to find.
Thoroughly exploring an emerging topic with great relevance to safety culture, Second Victim: Error, Guilt, Trauma, and Resilience examines the lived experience of second victims. It goes through what we know about trauma, guilt, forgiveness, and injustice and how these might be felt by the second victim. The author discusses how to conduct investigations of incidents that do not alienate second victims or make them feel even worse. It explores the import
Trade Review
"With Dekker’s books there is always a thought-provoking central theme. … Part of the effectiveness of this book is in its inclusion of the reader – I felt as if I was being guided through my own thoughts, rather than someone else’s words. … I cannot recommend this book enough, especially if you work in systems design or organisational culture. It is easy to read, but may leave you with more questions than it answers. I do not think that is a bad thing." —Ella-Mae Hubbard, Loughborough University, Loughborough, UK
Table of ContentsVictims. Trauma. Guilt. Investigation. Justice. Forgiveness. Support. Resilience.
