Description
Book SynopsisSaying it Right deals with the techniques and processes necessary to transmit and understand messages from people inside and outside of organizations. It looks at problems that can impede communication and outlines methods for understanding others. Important in this understanding are how people perceive the world, what they need to motivate them, what channels they prefer, and the predictable patterns of distress they exhibit when they do not get their needs met positively.
Table of ContentsDedication List of Tables List of Figures Foreword – Dr. Taibi Kahler Preface Acknowledgments Section I. RAW MATERIALS: LEADERSHIP CONCEPTS Chapter 1: THE BEGINNING STAGE Chapter 2: CHAOS: THE WRINKLING OF ORDER AND LOGIC Chapter 3: THE START OF COMMUNICATION Chapter 4: COMMUNICATION BLUEPRINTS: DIFFERENT TOOLS FOR DIFFERENT BUILDERS Section II.BUILDING BLOCKS: PURE EDUCATOR PERSONALITIES Chapter 5: PURE HARMONIZER: BARBARA Chapter 6: PURE THINKER: ALFRED Chapter 7: PURE PERSISTER: MATTHEW Chapter 8: PURE IMAGINER: DOROTHY Chapter 9: PURE REBEL: ANGIE Chapter 10: PURE PROMOTER: DOUG Section III. PUTTING THINGS TOGETHER: BUILDING EFFECTIVE COMMUNICATION SKILLS Chapter 11: DEALING WITH CONFLICT Chapter 12: SOLVING PROBLEM COOPERATIVELY: A BLUEPRINT FOR SUCCESS Chapter 13: Changing Leadership Behavior EPILOGUE: Installing the Capstones
