Description
Book SynopsisThis book provides current, comprehensive, state-of-the-art articles in review of marketing research. It focuses on customer relationship management, customer asset management, and customer portfolio management. The book describes how companies can effectively cultivate customer relationships.
Table of ContentsReview of Marketing Research: A Look Ahead, Naresh K. Malhotra; Contents, Volume 1; Contents, Volume 2; 1. Managing Customer Relationships, Ruth N. Bolton and Crina Tarasi; 2. A Critical Review of Marketing Research on Diffusion of New Products, Deepa Chandrasekaran and Gerard J. Tellis; 3. On the Distinction Between Cultural and Cross-cultural Psychological Approaches and Its Significance for Consumer Psychology, Giana M. Eckhardt and Michael J. Houston; 4. Consumer Responses to Price and Its Contextual Information Cues: A Synthesis of Past Research, a Conceptual Framework, and Avenues for Further Research, Dhruv Grewal and Larry Compeau; 5. Store Brands: From Back to the Future, Serdar Sayman and Jagmohan S. Raju; 6. Language, Thought, and Consumer Research, Dwight R. Merunka and Robert A. Peterson; 7. You Ought to Be in Pictures: Envisioning Marketing Research, Russell W. Belk; About the Editors and Contributors.
