Description

Book Synopsis
Timely, authoritative, and practical?an incomparable guide to the crucial difference makers that keep patrons coming back? When it comes to customer satisfaction, good food served in a timely and attractive manner is only half the story. Restaurant Service takes you beyond those basics to offer a comprehensive guide to important rituals and amenities that make customers feel comfortable and turn a meal into a memorable event. This incomparable how-to guide features:
  • Step-by-step guidance on extraordinary table and guest service?from meeting, greeting, and seating, to coat and parcel check, taking reservations, and handling customer complaints
  • A comprehensive guide to buying, storing, displaying, preparing, and serving wines, liquors, and other beverages
  • Detailed procedures for service setup and administration
  • How to feature and serve luxuries and regional specialties that add sizzle to your menu
  • ADA requirements and how to comply with them

    Table of Contents
    GUEST COURTESIES: THE DIFFERENCE MAKERS.

    First Impressions.

    Coat Checking.

    Lost and Found.

    Guests and Employees with Disabilities.

    Reservations.

    AT THE TABLE: BEYOND THE FIRST IMPRESSIONS.

    Food Service.

    Wine and Liquor Service.

    THE ``SIZZLE,'' OR, WHY RETURN.

    Nonalcoholic Beverages.

    Ceremonial Coffee and Tea Service.

    Extravagant Foods--The Magic of Caviar.

    Rare Wines.

    Organic Wines.

    A PRIMER ON WINE SERVICE.

    Wine: What Is It?.

    Tasting, Storing, and Drinking Wine.

    Wines of the World.

    THE STAFF.

    Basic Personnel Policies.

    Appendices.

    Index.

Restaurant Service

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    £94.00

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    RRP £98.95 – you save £4.95 (5%)

    Order before 4pm tomorrow for delivery by Fri 7 Aug 2026.

    A Paperback by CA Litrides, Bruce H. Axler

      Trusted by thousands of customers. See 2,385+ Customer Reviews

      View other formats and editions of Restaurant Service by CA Litrides

      Publisher: John Wiley & Sons
      Publication Date: Publication Date: 28/06/1994
      ISBN13: 9780471514763, 978-0471514763
      ISBN10:

      Description

      Book Synopsis
      Timely, authoritative, and practical?an incomparable guide to the crucial difference makers that keep patrons coming back? When it comes to customer satisfaction, good food served in a timely and attractive manner is only half the story. Restaurant Service takes you beyond those basics to offer a comprehensive guide to important rituals and amenities that make customers feel comfortable and turn a meal into a memorable event. This incomparable how-to guide features:
      • Step-by-step guidance on extraordinary table and guest service?from meeting, greeting, and seating, to coat and parcel check, taking reservations, and handling customer complaints
      • A comprehensive guide to buying, storing, displaying, preparing, and serving wines, liquors, and other beverages
      • Detailed procedures for service setup and administration
      • How to feature and serve luxuries and regional specialties that add sizzle to your menu
      • ADA requirements and how to comply with them

        Table of Contents
        GUEST COURTESIES: THE DIFFERENCE MAKERS.

        First Impressions.

        Coat Checking.

        Lost and Found.

        Guests and Employees with Disabilities.

        Reservations.

        AT THE TABLE: BEYOND THE FIRST IMPRESSIONS.

        Food Service.

        Wine and Liquor Service.

        THE ``SIZZLE,'' OR, WHY RETURN.

        Nonalcoholic Beverages.

        Ceremonial Coffee and Tea Service.

        Extravagant Foods--The Magic of Caviar.

        Rare Wines.

        Organic Wines.

        A PRIMER ON WINE SERVICE.

        Wine: What Is It?.

        Tasting, Storing, and Drinking Wine.

        Wines of the World.

        THE STAFF.

        Basic Personnel Policies.

        Appendices.

        Index.

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