Description
Book SynopsisJames Rubin and Barie Carmichael provide a roadmap for businesses to rebuild trust and find their voice.
Reset offers case studies of reputations lost and found, suggesting fundamental strategies to mitigate risk and build the corporate brand. This book is a guide to navigating the pitfalls and taking advantage of the opportunities of the new era.
Trade ReviewReset hits the nail on the head with the increasingly self-evident idea that corporations must embrace the inherent risks in their business model when it is out of sync with prevailing public sentiment voiced by key stakeholders. The prescription is for corporate communication practitioners to close the gap, that is, to thoroughly know and clearly tell the story of what it does. -- Tim P. McMahon, Creighton University Heider College of Business
Table of ContentsForeword
Editor's Note
Introduction
1. The Business Trust–Expectations Gap
2. Closing the Gap in the New Social Landscape
3. Inherent Negatives: Managing Risk and Reputation
4. Corporate Character
5. The New Corporate Branding
6. Reputation Lost and Found
7. Resetting the Sweet Spot
Notes
Index
