Description

Book Synopsis
Transforming service into extraordinary guest experiences with repeat business the reward For the past decade, Remarkable Service has been the most comprehensive guide to standard-setting restaurant service techniques and principles.

Table of Contents

Preface viii

Acknowledgments xiv

Chapter 1 The Principles of Remarkable Service 2

Chapter 2 Styles of Service 20

Chapter 3 A Clean and Safe Dining Room 48

Chapter 4 Preparing and Maintaining the Dining Room For Remarkable Service 72

Chapter 5 Reservations and Waiting Lists 110

Chapter 6 Serving Guests 136

Chapter 7 Beverage Service 176

Chapter 8 Wine Service 208

Chapter 9 Banquet Service in the Restaurant 230

Chapter 10 Remarkable Service Interactions 254

Appendix 268

Bibliography 277

Trade and Professional Groups 279

Index 281

Remarkable Service

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    A Paperback / softback by The Culinary Institute of America (CIA)

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      Publisher: John Wiley & Sons Inc
      Publication Date: Publication Date: 11/04/2014
      ISBN13: 9781118116876, 978-1118116876
      ISBN10: 1118116879

      Description

      Book Synopsis
      Transforming service into extraordinary guest experiences with repeat business the reward For the past decade, Remarkable Service has been the most comprehensive guide to standard-setting restaurant service techniques and principles.

      Table of Contents

      Preface viii

      Acknowledgments xiv

      Chapter 1 The Principles of Remarkable Service 2

      Chapter 2 Styles of Service 20

      Chapter 3 A Clean and Safe Dining Room 48

      Chapter 4 Preparing and Maintaining the Dining Room For Remarkable Service 72

      Chapter 5 Reservations and Waiting Lists 110

      Chapter 6 Serving Guests 136

      Chapter 7 Beverage Service 176

      Chapter 8 Wine Service 208

      Chapter 9 Banquet Service in the Restaurant 230

      Chapter 10 Remarkable Service Interactions 254

      Appendix 268

      Bibliography 277

      Trade and Professional Groups 279

      Index 281

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