Description

Book Synopsis
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

ravingfansarevolutionaryapproachtocustomerservice

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    RRP £16.99 – you save £1.09 (6%)

    Order before 4pm tomorrow for delivery by Wed 1 Jul 2026.

    A CD-Audio by Kenneth Blanchard, Sheldon Bowles, Rick Adamson

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      View other formats and editions of ravingfansarevolutionaryapproachtocustomerservice by Kenneth Blanchard

      Publisher: Random House USA Inc
      Publication Date: 13/01/2004
      ISBN13: 9780739309537, 978-0739309537
      ISBN10: 0739309536

      Description

      Book Synopsis
      Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

      America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

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