Description

Book Synopsis
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

ravingfansarevolutionaryapproachtocustomerservice

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A CD-Audio by Kenneth Blanchard, Sheldon Bowles, Rick Adamson

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    View other formats and editions of ravingfansarevolutionaryapproachtocustomerservice by Kenneth Blanchard

    Publisher: Random House USA Inc
    Publication Date: 13/01/2004
    ISBN13: 9780739309537, 978-0739309537
    ISBN10: 0739309536
    Also in:
    Customer services

    Description

    Book Synopsis
    Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

    America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

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