Description
Book SynopsisTo thrive in the highly competitive health care marketplace,organizations must consistently demonstrate their ability tocontain costs, improve quality, and increase customer satisfaction.In Raising Standards in American Health Care, nationally acclaimedhealth care management expert V. Clay Sherman shows managers andexecutives how to utilize the powerful management force ofstrategic standardization to overcome the most common barriers tothese challenges-and increase competitive advantage.
Sherman gives us many embraceable ideas to work with, and hismessage remains solid: our health care organizations must betransformed by standardizing best practices. This is a refreshing,even exciting approach to the very foundation of setting newstandards for health care excellence.--William G. Gonzalez, chiefhealth system officer, Spectrum Health, Grand Rapids, MI; Top 100Hospitals Winner 1994, 1995, 1998; America''s Top 100 IntegratedHealth Care Systems Winner 1998
Trade Review"Sherman gives us many embraceable ideas to work with, and hismessage remains solid: our health care organizations must betransformed by standardizing best practices. This is a refreshing,even exciting approach to the very foundation of setting newstandards for health care excellence." (William G. Gonzalez, chiefhealth system officer, Spectrum Health, Grand Rapids, MI; Top 100Hospitals Winner 1994, 1995, 1998; America's Top 100 IntegratedHealth Care Systems Winner 1998)
"Sherman has once again brought his unique insight and vision toimproving hospital and health care system management in meetingtoday's challenges of delivering quality health care to betterserve patients." (Terry TownsAnd, president and CEO, TheAssociation of Texas Hospitals and Health Care Organizations)
"Sherman is sending America's health care leadership a toughmessage, and it's on target. As an industry we need to do a betterjob for our patients, our physicians, and our associates, andClay's book tells us how. A must read for tomorrow's leader."(Richard R. Risk, president and CEO, Advocate Health Care System,Chicago, IL)
"This book challenged me as it will the entire health careindustry. I found myself applauding Dr. Sherman's insightfulanalyses and practical how-to solutions. Employer coalitions . . .are in a position to . . . raise the standards of management andultimately the care that patients receive." (Gregg O. Lehman,president and CEO, National Business Coalition on Health)
"Raising Standards in American Health Care ranks among the mostchallenging, practical business management books I've ever read.Great ideas are only the start . . . the real benefit comes fromgetting the book off the shelf and using it as a step-by-step guidefor hospital success." (Mark C. Clement, president and CEO, HolyCross Hospital, Chicago, IL, 1998 Global Best Practices Award forCustomer Satisfaction)
"Exciting, visionary, and indisputable." (Audie G. Lewis, author,The Year 2000 Health Care Survival Guide)
