Description
Book SynopsisQuality Standards for Highly Effective Government, Second Edition establishes a new normal in government that will ultimately reinvent the practice of democratic government. The principal catalyst for this change will be the adoption of auditable quality standards within every government entitybased on efficiency, effectiveness, and delivered value. Conventional wisdom says that government is not efficient and not effective but, we are still unsure what works and what is broken in government, where to find some common sense, and where to start to fix it.
The problem sounds huge, but the solution is not all that difficult. Quality science can provide a structure for efficiency and effectiveness, democratic institutions can create consensus goals, and auditable standards can show where these issues exist and to what degree. In addition, it can drive change where it must happen, because if you can measure it, you can manage it.
Auditable quality standards can make
Table of Contents
Introduction
Chapter 1: The Problem and Auditable Quality Standards as Solution
Chapter 2: Quality Science as a Backbone
Chapter 3: The Process Management Standard
Chapter 4: Scoring the Process Management Standard
Chapter 5: The System Management Standard
Chapter 6: Scoring the Systems Management Standard
Chapter 7: The Aligned Leadership Objectives Standard
Chapter 8: Auditable Standards as a Catalyst for the Future
Chapter 9: Three Necessary Strategies
Chapter 10: Necessary Culture and Values
