Description
Book SynopsisGeorge Beam''s Quality Public Management shows how public sector organizations can be managed to maximize performance and citizen satisfaction. Beam builds on the theories and practices of W. Edwards Deming, Joseph M. Juran, and Armand V. Feigenbaum, and presents a form of management that overcomes the limitations of TQM, privatization, competition, and ''running government like a business''. Quality Public Management demonstrates how the principles of Quality management can be successfully implemented in all major aspects of public organizations such as Processes (recruitment, training, compensation, promotion, budget and policy making, and procurement), Structures (teams, partnerships, and networks), and Personnel (line workers, middle management, and executive officers). Beam''s well-organized and carefully argued book will be of interest to Public Administration professionals, students, and concerned citizens alike. A Burnham Publishers book
Trade ReviewHere is a product that is quality. It is both practical and readable. -- Paul Simon, U.S. Senator (Illinois, 1984-97); Director, Public Policy Institute, Southern Illinois University at Carbondale
Well-organized. Should be required reading for those interested in improving the quality of public management. -- Michael E. Milakovich, University of Miami
Provides a thorough review of quality management and would be a good addition to appropriate Public Administration classes, as well as to training workshops. -- Dale Krane, University of Nebraska at Omaha
Clear, concise format. An excellent introduction to public management techniques. -- Jerry Koehler, University of South Florida; co-author of Continual Improvement in Government: Tools and Methods
Provides step-by-step guidance to public sector organizations for how best to use teams to sustain continuous increases in performance outcomes that matter to public sector organizations and the citizenry. It is through books like this that we can hope to find our way into a more productive 'public square'. -- Douglas K. Smith, Management Consultant, co-author of The Wisdom of Teams and author of Taking Charge of Change and Make Success Measurable!
Table of ContentsChapter 1 Preface Part 2 Empirical Methods and Quality Management Chapter 3 The Quality Standard Part 4 Quality Processes, Structures, and Personnel Chapter 5 Processes and the Quality Movement Chapter 6 Structures and the Quality Movement Chapter 7 Personnel and the Quality Movement Part 8 Improving and Advancing Quality Public Management Chapter 9 Improving Quality Public Management Chapter 10 Advancing Quality Public Management Part 11 Appendix A: Quality Management Theorists, Practitioners, and Associations Part 12 Appendix B: Critiques and Assessments of Quality Management and of the Quality Movement in Government
