Description
Book SynopsisThe second edition of
Putting Patients First showcases what Planetree facilities and the Planetree organization have learned about the commitments, conditions, practices, and policies that are needed to do more than give lip service to being--patient-centered.--It should be read by every student, nurse, physician, administrator, trustee, policy maker, and lay person who is committed to creating healing environments, holding facilities accountable for their rhetoric, and truly reforming health care.
Table of ContentsAcknowledgments ix
The Editors xi
The Contributors xiii
Prologue xxiii
Angelica Thieriot
Introduction: Patient-centered Care Moves Into the Mainstream xxvii
Susan B. Frampton
Part One: Essential Elements of Patient-centered Care
Chapter One: Human Interactions and Relationship-centered Caring 3
Jean Watson and Susan B. Frampton
Chapter Two: Access to Information: Informing and Empowering Diverse Populations 27
Candace Ford Gray and Michele A. Spatz
Chapter Three: Healing Partnerships: The Importance of Involving Patients, Families, and Volunteers 51
Alexandra Harrison, Gail MacKean, and Margaret Cullivan
Chapter Four: Nutrition: The Nurturing and Healing Aspects of Food 75
David L. Katz and F. Nicholas Jacobs
Chapter Five: Spiritual and Cultural Diversity: Inner Resources for Healing 95
Steven L. Jeffers and Dennis Kenny
Chapter Six: Integrating Complementary and Alternative Practices into Conventional Care 113
David L. Katz and Ather Ali
Chapter Seven: Effects of Viewing Art on Health Outcomes 129
Roger S. Ulrich
Chapter Eight: Healing Environments: Creating a Nurturing and Healthy Environment 151
Kimberly Nelson Montague and Robert F. Sharrow
Chapter Nine: Healthy Communities: Expanding the Boundaries of Health Care 175
Randall L. Carter and Catherine Whalen
Part Two: Current Trends in Patient-centered Care
Chapter Ten: Building the Business Case for Patient-centered Care 191
Patrick A. Charmel
Chapter Eleven: The Physician-patient Relationship in the Patient-centered Care Model 211
H. Lee Kanter and Steven F. Horowitz
Chapter Twelve: Adapting Patient-centered Care to Diverse Health Care Settings 227
Heidi Gil, Wendy W. Peche, and Philip J. Wilner
Chapter Thirteen: Integrating Quality and Safety with Patient-centered Care 249
Carrie Brady and James B. Conway
Chapter Fourteen: Patient-centered Care as Public Policy: The Role of Government, Payers, and the General Public 267
Carolyn M. Clancy, Janet M. Corrigan, and Dwight N. McNeill
Chapter Fifteen: Breaking Down the Barriers to Patient-centered Care 285
Carrie Brady and Susan B. Frampton
Epilogue 301
Linda K. Kenney
Name Index 305
Subject Index 311
