Description
Book SynopsisCombines the foundation needed to understand process improvement theory with the best practices to help individuals implement process improvement initiatives in their organization. The three leading programs: ISO 9001:2000, CMMI, and Six Sigma tend to get lumped together under a common label. This book is guide to these three programs.
Table of ContentsPreface Part One. Process and Process Improvement 1. Introduction A Path of Quality The Innovation/Chaos Paradox Marshal Extra Forces If- Moving Forward Summary 2. The Case for Process An American Success Story The Conscious Organization Some Number Stories Six Common Myths Benefits of Process Summary 3. Establishing Your Process Program Using IDEAL Establishing Executive Sponsorship Aligning with Business Objectives Identifying Improvement Opportunities Establishing the Process Team Choose Your Model (or Not) Developing Process Program Components Training Program Rollout Institutionalization Helpful Change Agent Skills Summary 4. Sustaining Process Improvement 1. Remember What You Do 2. Weld Business Success to Program Success 3. Participate 4. Training 5. Support Compliance 6. Active Feedback Mechanisms 7. Promote Performance Incentives 8. Celebrate Success 9. Public Announcements 10. Measure, Measure 11. Periodic Reassessment 12. Appreciate the Journey Summary Part Two. Three Major Process Improvement Standards 5. ISO 9001:2000 A Brief History of ISO 9001:2000 ISO 9001 Ownership The Structure and Design of ISO 9001:2000 ISO 9000: Sections 1 Through 3 Section 4. Quality Management System Section 5. Management Responsibility Section 6. Resource Management Section 7. Product Realization Section 8. Measurement, Analysis, and Improvement For a Deeper Look Summary 6. The Capability Maturity Model Integration (for Development) A Brief History of CMMI CMMI Ownership Technology Disciplines Covered Under CMMI CMMI-Dev Structure and Design Generic Goals of CMMI The Process Areas of CMMI Project Management Process Areas Engineering Process Areas Support Process Areas Process Management Process Areas Implementing CMMI For a Deeper Look Summary 7. Six Sigma A Brief History of Six Sigma Six Sigma Ownership Six Sigma Structure and Design Define Measure Analyze Improve Control The Six Sigma Team For a Deeper Look Summary 8. Considerations for Adoption Summary index
