Description
Book Synopsis Cost efficiency was the initial goal of privatization--achieved in many cases but not consistently. Public services provided by the private sector were cheap in the beginning but became increasingly expensive, especially to low-income citizens. The lessons learned from early successes and failures gave birth to a new goal--effectiveness of services, as measured by accountable results. Government officials are not looking just for proven budget savings; they must also be concerned with the quality of public services and ultimately the happiness of citizens and communities. In its updated second edition, this collection of essays explores the good and the bad sides of privatization.
Instructors considering this book for use in a course may request an examination copy here.
Trade ReviewGonzalez and Kemp compiled an easy-to-read privatization handbook for citizens and communities.""-Jossie Alegre, Senior Manager, San Francisco Public Utilities Commission
""A must read for the astute public servant.""-Ian Kaiser, City Manager, City of Rocky Ford, Colorado
""Gonzalez and Kemp have assembled a superb collection of informative, up-to-date, highly readable chapters on the delivery of public services by business firms and nonprofit organizations. The volume is conveniently divided into Parts on trends and developments, often-critical discussions and essays, and two dozen lively cases. You will want to have this volume on your bookshelf.""- J. Steven Ott, Ph.D., Professor, University of Utah.
