Description
Book SynopsisMake the right hires every time, with an analytical approach to talent Predicting Success is a practical guide to finding the perfect member for your team. By applying the principles and tools of human analytics to the workplace, you''ll avoid bad culture fits, mismatched skillsets, entitled workers, and other hiring missteps that drain the team of productivity and morale. This book provides guidance toward implementing tools like the Predictive Index, behavior analytics, hiring assessments, and other practical resources to build your best team and achieve the best outcomes. Written by a human analytics specialist who applies these principles daily, this book is the manager''s guide to aligning people with business strategy to find the exact person your team is missing.
An avalanche of research describes an evolving business landscape that will soon be populated by workers in jobs that don''t fit. This is bad news for both the workers and the companies, as bad
Table of Contents
Chapter 1 How to Start 1
The Blame Game 2
The Office Paradigm, Revised 2
The Awakening 4
The Cost of a Bad Hire 5
Why Things Fail 7
Group Therapy 8
Chapter 2 How to Break Analysis Paralysis 11
Chapter 3 How to Lead 19
Allowing the Employees to Be the Best Versions of Themselves 21
Third-Box Thinking 23
Measure It, Then Do It 24
Using Behavior Analytics to Produce a Better Leader 26
What Is Predictive Index® (PI®)? 27
Effective Feedback Is a Second Paycheck 31
Do as I Do 32
Everyone’s a Leader 33
Cultivating Principals 34
National Telcom Company Example 36
More Than Money 38
Self-Development Rules 39
Listening to the Results 40
The Leader as Introvert 41
Using Workforce Analytics to Find Your Next Leader 43
Chapter 4 How to Follow 47
What the Birds Know 48
Following Types: People Styles Meet the Facebook Crowd 49
The Hierarchy-Free Ideal 50
Better Together 52
Building Smarter Teams 54
Putting Teams to the Test 55
Talk About It 56
Chapter 5 How to Decide 59
Timing Is Everything 60
Facing the Unknowns 60
Brain Science’s Decision-Making Play 61
Instinct Favors Intricacy 63
Decision-Making, Deconstructed 65
Evidence Beats Opinion 67
Decision-Making Tactics 68
Making a Decision with Every Tool Engaged 69
Decision by Job Interview: Insufficient 69
Why Cognition Matters 71
PLI®: For More Than Hiring 72
Chapter 6 How to Persuade 75
The Role of the Subconscious 76
Speaking from the Corps 77
Emulating Emo 77
The Stanford Prison Experiment 79
Asking for More 80
The Forbes List 82
Chapter 7 How to Communicate 89
Communication Rules 90
Do Unto Others 91
Case Study: Communication at Stanley Manufacturing, Toronto, Canada 92
Simplicity above All 93
Body Language Speaks Volumes 94
Communicating with Your Ears 95
Building Trust through Communication 96
Communication Tactics 99
Communications Leader, Lead Thyself 99
Barriers to Communication 101
Communication Tips 102
Chapter 8 How to Assess 105
Case Study: The Big Brothers Big Sisters® Organization 106
The Science of Human Resources 107
United States Government (EEOC) “Rules of the Road” for Using Testing 107
Behavioral Assessments 109
Putting Behavior Analysis on Ice 111
Selling Apple Pie to Americans 113
Motivation and Human Behavior 114
Asking Questions: Behavioral Surveys 116
Business Applications of Behavioral Science 117
Behavioral Assessments in Reverse 120
An Assessment of Behavioral Assessments 121
Picking a Behavioral Assessment Approach 123
The Productivity Ambition Matrix 124
Chapter 9 How to Engage 127
The Engagement Anxiety 127
Defining the Engaged Employee 128
Why Is Engagement Important? 129
Employee Engagement: A How-To 131
The Role Behavior Analyses Have to Play 135
Share the Wealth 136
The Microsoft Example 138
Employee Engagement in Down Times 139
Chapter 10 How to Resolve 143
The Cost of Conflict 144
Conflict Is “Good” 145
The Psychology of Conflict 147
Laughter’s Long Legacy 148
Think About It 149
The Predictive Index®, Explained 150
The ISAT™/SSAT™, Revealed 152
On-Ice Application 154
The Predictive Index® and the Social Profit World 155
Transitioning from Boredom to the Top 156
Leadership Development and Deconflicting 157
Conflict 101 158
Stories of Success 159
Making the Perfect Pick 162
Conclusion: How to Finish 163
Intergenerational Management 164
Identifying Your Pink Dolphins 166
EQ: The Missing Link in Employee Testing 167
Necessary Endings 169
Index 173
