Description
Book SynopsisBased on sound, proven strategies and peppered throughout with illustrative examples, Practical Plans for Difficult Conversations in Medicine provides the tools and knowledge necessary to start and sustain a genuine conversation at a moment when the first thought is I have no idea what to say now.
Trade ReviewBuckman offers the tools and knowledge base to help a medical practitioner start and maintain a professional conversation during extremely sensitive times and circumstances... Highly recommended. Choice 2011 Practical Plans for Difficult Conversations aims to ground its ideas firmly within the real world of clinical medicine. All of the examples are set in real situations and this is the book's main strength. Readers will recognise, immediately, the areas that do cause problems, and will be able to imagine themselves within each scenario. Times Educational Supplement 2011
Table of ContentsPreface
Introduction: Prescribing the Doctor as Part of the Treatment
1. Some "Can't Go Wrong" Tips
2. Breaking Bad News: The SPIKES Protocol
3. Disclosing Error: The CONES Protocol
4. Managing Conflict and Escalation: The HARD Protocol
5. Giving Information Effectively: The SAFER Protocol
6. Some Particularly Difficult Conversations
Conclusion: Putting It All Together and Making a Difference in Communication
Acknowledgments
Appendix: Notes to Accompany the Scenarios on DVD
Notes
Index
