Description
Book SynopsisTable of ContentsForeword xix
Introduction: Best Practice in Medicine and Leadership Are Not Always the Same 1
Chapter One Know Yourself! Why Does That Matter? 13
Appendix Reflection Exercise 21
Chapter Two Communication 25
Chapter Three Techniques of Communication 41
Chapter Four Perspective 53
Chapter Five Decision-Making That Works 67
Chapter Six Decision-Making That Doesn’t Work, and Why 87
Chapter Seven Character and Ethics 103
Chapter Eight Relationships and Team Building 117
Chapter Nine Principles of Negotiations 137
Chapter Ten Conflict Management 149
Chapter Eleven Persuasion 165
Chapter Twelve Managing Change 175
Chapter Thirtheen Meeting Dynamics 185
Chapter Fourteen The Physician Leader as the Whole Person: Facing Discrimination 197
Chapter Fifteen The Big Picture in Summary 209
Acknowledgments 211
About the Author 215
Index 217
