Description

Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields.

Personalising public services: Understanding the personalisation narrative

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Paperback / softback by Catherine Needham

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Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user... Read more

    Publisher: Bristol University Press
    Publication Date: 27/07/2011
    ISBN13: 9781847427595, 978-1847427595
    ISBN10: 1847427596

    Number of Pages: 216

    Non Fiction , Politics, Philosophy & Society

    Description

    Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields.

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