Description

Book Synopsis
Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields.

Trade Review
"Needham's policy narrative thesis is a welcome and persuasive critique of the manner in which policies are formed and implemented." British Politics and Policy at LSE blog

Table of Contents
Personalisation as narrative; Paternalism, consumerism and personalisation; Personalised public services; Policy translation: how personalisation spreads; Commissioning personalised services; Personalising the front-line; Personalisation, citizenship and the state; Conclusion.

Personalising public services: Understanding the

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    A Paperback / softback by Catherine Needham

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      Book details

      Publisher Bristol University Press
      Published 27 July 2011
      ISBN-13 9781847427595
      978-1847427595
      ISBN-10 1847427596
      Also in:
      Public administration / Public policy

      Description

      Book Synopsis
      Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields.

      Trade Review
      "Needham's policy narrative thesis is a welcome and persuasive critique of the manner in which policies are formed and implemented." British Politics and Policy at LSE blog

      Table of Contents
      Personalisation as narrative; Paternalism, consumerism and personalisation; Personalised public services; Policy translation: how personalisation spreads; Commissioning personalised services; Personalising the front-line; Personalisation, citizenship and the state; Conclusion.

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