Description
Book SynopsisBase your business decisions on up-to-the-minute snapshots of your company''s performance. Because they can be customized to track indicators specific to your organization''s success, Performance Scorecards are a busy manager''s best resource for quickly aligning strategy and promoting behaviors that lead to desired results. Use them to gauge sales, employee satisfaction, quality-whatever factors most influence your company''s progress. You''ll be able to make better, more informed decisions, guide and manage shifts in business direction, and keep every employee focused on important business goals. Through their fictional account of manager Vince Sharp''s use of the scorecards, Chang and Morgan show readers exactly how the process works. .
Table of ContentsThe Authoring Team xiii
Preface xv
Acknowledgements xix
Introduction xxi
1 The Performance Problem 1
2 Setting the Stage for Scorecards 9
3 Collect Scorecard Inputs 19
4 Create Your Scorecard 39
5 Cultivate Your Scorecard 57
6 Cascade Your Scorecard 83
7 Connect Your Scorecard 109
8 Confirm Your Scorecard 129
9 Knowing the Score 155
References 161
