Description

Book Synopsis
Offers ready-to-use phrases that help readers avoid disasters, steer clear of sticky circumstances with coworkers, and leave them in control. This guide provides words for various situations, including: handling criticism and being heard criticizing; picking up the ball when someone else has dropped it; and deflecting a flirtatious client.

Perfect Phrases for Dealing with Difficult

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    £17.09

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    RRP £17.99 – you save £0.90 (5%)

    Order before 4pm today for delivery by Mon 3 Aug 2026.

    A Paperback / softback by Susan Benjamin

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      Publisher: McGraw-Hill Education - Europe
      Publication Date: Publication Date: 16/08/2008
      ISBN13: 9780071597326, 978-0071597326
      ISBN10: 0071597328

      Description

      Book Synopsis
      Offers ready-to-use phrases that help readers avoid disasters, steer clear of sticky circumstances with coworkers, and leave them in control. This guide provides words for various situations, including: handling criticism and being heard criticizing; picking up the ball when someone else has dropped it; and deflecting a flirtatious client.

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