Description

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.

Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:

  • Defusing bad situations before they get worse
  • Handling complaints patiently and professionally
  • Satisfying customers and increasing sales
  • Building long-term relationships with important customers

Perfect Phrases for Customer Service, Second Edition

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£14.07

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Usually despatched within 3 days
Paperback / softback by Robert Bacal

1 in stock

Short Description:

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: "The customer is always... Read more

    Publisher: McGraw-Hill Education - Europe
    Publication Date: 16/01/2011
    ISBN13: 9780071745062, 978-0071745062
    ISBN10: 0071745068

    Number of Pages: 256

    Non Fiction , Business, Finance & Law

    Description

    THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

    You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.

    Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:

    • Defusing bad situations before they get worse
    • Handling complaints patiently and professionally
    • Satisfying customers and increasing sales
    • Building long-term relationships with important customers

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