Description
Book SynopsisActionable communication and management strategies for tackling difficult workplace discussions Delivering the uncomfortable news that an employee is not stacking up can be stressful, and managers often have difficulties finding the right words to get their message across.
Table of ContentsPreface xi
Acknowledgments xvii
Chapter 1 Be a Catalyst: Fostering Painless Performance Conversations 1
Chapter 2 Have the Guts: Tackling Performance Conversations Head On 15
Chapter 3 Form Clear Expectations: Making Your List 31
Chapter 4 Share Your Expectations: Conveying a Picture of Success 47
Chapter 5 Lead with Behavior: Separating Actions from Attitudes 63
Chapter 6 Eliminate Judgment: Focusing on Performance Evidence 79
Chapter 7 Inquire with Purpose: Using Curiosity to Expand Possibilities 95
Chapter 8 Be Clear: Creating a Culture of Ownership 115
Chapter 9 Show Confidence: Conducting the Conversation 131
Chapter 10 What If?: Your Toughest Performance Conversations 149
Conclusion 177
Appendix 183
About the Management Education Group, Inc. 189
About the Author 193
Index 197
