Description
Book SynopsisSee - Understand - Discuss - PracticeOperations Management makes it easy to: identify the relevance of operations in the real-world; understand the theory underlying the subject; discuss and think critically about operations; consolidate learning through practice. Aware that students taking their first module in Operations Management often have little first-hand experience of a working environment, the authors introduce all the core topics to students in a lively and engaging manner, making OM relevant and meaningful. Over 80 cases spanning local businesses to global companies showcase real-life operations and challenge students to think about the issues they may encounter in their future career. Cases include:, Microsoft, HP, Dominos, ING Bank, EasyJet, Ticketmaster, Apple, Boeing, IKEA, NHS, Marriott, BP, and Sytner.Research insights point students in the direction of seminal and recent research in the field to further their reading, while learning outcomes and chapter summaries help to consolidate understanding and structure revision. The text is also augmented by extensive online resources such as animated diagrams, practice activities, video interviews, and quizzes. Relevant materials are signposted from each chapter, providing a truly holistic approach to the subject. Additional online resources include:For students:Animated diagrams from the book, with audio narration to help explain the concepts being depicted.Curated library of links to footage of ''Operations in Action''.Web-based activities.Multiple choice questions.Links to seminal paper.Flashcard glossary.For lecturers:Bespoke video case material consisting of interviews and processes tied to each chapter. Packaged as 5 minute clips, these can either be shown in relation to a chapter topic, or as a whole film to demonstrate how one company utilises many aspects of OM. Customizable PowerPoint slides.Tutor guide.Tutorial activities.Answers to discussion questions.Test bank.
Table of ContentsPart A UNDERSTANDING OPERATIONS MANAGEMENT1. Introduction to Operations Management2. Winning Customers and Competing EffectivelyPart B MANAGING OPERATIONS3. Operations Processes and Life Cycles4. Locating, Designing and Managing Facilities5. Managing Supply Chain Relationships6. Managing Materials and Inventory Performance7. Managing Capacity and Demand8. Managing the Service Encounter9. Managing Quality10. Managing the Workforce and Technology11. Managing Projects, Crises, and Business ContinuityPart C OPERATIONS STRATEGIES12. Operations Strategy and International Operations13. Lean, Agile, and Mass Customization14. Innovation and Continuous Improvement
