Description
Book SynopsisFast track route to mastering the management of operations and technology
Covers the key areas of operations and technology, from operating systems and managing resources to quality and environmental awareness
Examples and lessons from some of the world's most successful businesses, including Egg, Nissan, easyJet, Ford, British Airways and Nestle, and ideas from the smartest thinkers, including W Edwards Deming, Joseph Juran, Kaoru Ishikawa, Philip Crosby, Tom Peters and Charles Handy
Includes a glossary of key concepts and a comprehensive resources guide
Table of ContentsIntroduction to Express Exec
Introduction to Operations and Technology
Definition of terms: What is Operations?
The Evolution of Operations
The E-Dimension
The Global Dimension
Operations: The State of the Art
Operations Success Stories
Key Concepts and Thinkers
Resources
Ten Steps to Making Operations Work
Frequently Asked Questions (FAQs)
Index
