Description
Book SynopsisTable of ContentsPreface vi
1 Introduction to Operations and Supply Chain Management 1
S1 Operational Decision-Making Tools: Decision Analysis 31
2 Quality Management 53
3 Statistical Process Control 109
S3 Operational Decision-Making Tools: Acceptance Sampling 155
4 Product Design 165
5 Service Design 199
6 Processes and Technology 235
7 Capacity and Facilities Design 267
S7 Operational Decision-Making Tools: Facility Location Models 307
8 Human Resources 329
S8 Operational Decision-Making Tools: Work Measurement 363
9 Project Management 381
10 Supply Chain Management Strategy and Design 437
11 Global Supply Chain Procurement and Distribution 471
S11 Operational Decision-Making Tools: Transportation and Transshipment Models 499
12 Forecasting 521
13 Inventory Management 585
S13 Operational Decision-Making Tools: Simulation 625
14 Sales and Operations Planning 643
S14 Operational Decision-Making Tools: Linear Programming 683
15 Resource Planning Systems 717
16 Lean Production Systems 759
17 Scheduling 795
Appendix A Normal Curve Areas 833
Index 835
