Description
Book SynopsisTable of ContentsPREFACE x
1 Introduction to Operations and Supply Chain Management 1
S1 Operational Decision-Making Tools: Decision Analysis 32
2 Quality Management 52
3 Statistical Process Control 106
S3 Operational Decision-Making Tools: Acceptance Sampling 149
4 Product Design 158
5 Service Design 190
6 Processes and Technology 224
7 Capacity and Facilities Design 254
S7 Operational Decision-Making Tools: Facility Location Models 293
8 Human Resources 313
S8 Operational Decision-Making Tools: Work Measurement 345
9 Project Management 362
10 Supply Chain Management Strategy and Design 415
11 Global Supply Chain Procurement and Distribution 445
S11 Operational Decision-Making Tools: Transportation and Transshipment Models 471
12 Forecasting 494
13 Inventory Management 553
S13 Operational Decision-Making Tools: Simulation 590
14 Sales and Operations Planning 606
S14 Operational Decision-Making Tools: Linear Programming 643
15 Resource Planning 676
16 Lean Systems 717
17 Scheduling 750
APPENDIX A Normal Curve Areas 785
APPENDIX B Solutions to Odd Problems 786
INDEX 792
