Description
Book SynopsisVolume 13 of Research in Occupational Stress and Well Being is focused on mistreatment in organizations. Mistreatment can be damaging to the individual as well as to the organization. This volume includes critical topics on customer mistreatment, aggression in the workplace, incivility, and workplace ostracism.
Table of ContentsCan I Help You? Employee Prosocial Rule Breaking as a Response to Organizational Mistreatment of Customers. Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model. Aggression with a Conscience: A Rational and Moral Framework for Proactive Workplace Aggression. Workplace Incivility and its Implications for Well-Being. Antecedents of Workplace Ostracism: New Directions in Research and Intervention. Coworker Responses to Observed Mistreatment: Understanding Schadenfreude in the Response to Supervisor Abuse. Contextual Factors in Employee Mistreatment. Conceptualizing and Measuring Workplace Abuse: Implications for the Study of Abuse’s Predictors and Consequences. Mistreatment in Organizations. Research in Occupational Stress and Well Being. Mistreatment in Organizations. Copyright page. List of Contributors. Editorial Advisory Board. Overview. About the Authors.
