Description
Book SynopsisThe action plan you need to ensure everyoneâs understoodâdigitally and across generationsAccording to social scientist and award-winning CEO Dr. Mary Donohue, we communicate ineffectively at work a staggering 80% of the time! From the tone of an email to the almost-but-not-quite eye contact of a video conference app, todayâs tech has increased the speed and scope of our communicationsâas well as the opportunities to misunderstand each other completely. This lack of effective communication is a leading cause of workplace stress.
In this widely anticipated and deeply researched book, Dr. Donohue, a victim of workplace stress herself, lays out a seven-step solution to give you the tools you need to make communication a cure for workplace stress, not a causeâeven (especially) when youâre working with a generationally diverse team. Discover whatâs at the root of the problemâfrom misunderstood emails and misinterpreted texts to misconstrued social media posts and missed
Table of ContentsACKNOWLEDGMENTS
INTRODUCTION
YOUR BRAIN: THE GREAT DIGITAL VOICE CRISIS
CHAPTER ONE
STEP 1: STOP ASSUMING
CHAPTER TWO
STEP 2: ELIMINATE DIGITAL DISTRUST
CHAPTER THREE
STEP 3: UNDERSTAND MISUNDERSTANDINGS
CHAPTER FOUR
STEP 4: IDENTIFY GENERATIONAL TRIGGERS
CHAPTER FIVE
STEP 5: HAVE BETTER MEETINGS
CHAPTER SIX
STEP 6: AMPLIFY GENERATIONAL
COLLABORATION WITH MENTORING
CHAPTER SEVEN
STEP 7: REALIZE YOUR POWER
AS A COMMUNICATOR
NOTES
GLOSSARY
INDEX
