Description

Book Synopsis
Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.

Table of Contents
Foreword.

Preface.

Acknowledgments.

About the Author.

1 The Canary in the Coal Mine.

2 The Economy of Mind.

3 The Old Business Equation.

4 The New Business Equation.

5 Pantometrists: Counting for the Sake of Counting.

6 The Gospel of Efficiency.

7 All Learning Starts with Theory.

8 Constructing a Theory.

9 Pantometry versus Theory.

10 Measures that Matter.

11 Developing KPIs for Your Company.

12 Increasing Knowledge Worker Effectiveness.

13 Managing by Results versus Managing by Means.

14 Human Capital, Not Cattle.

15 The Moral Hazards of Measurements.

16 The Dreamers versus the Pantometrists.

Bibliography.

Suggested Reading.

Index.

Measure What Matters Using Key Predictive

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    A Hardback by Ronald J. Baker

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      Book details

      Publisher John Wiley & Sons Inc
      Published 17 October 2006
      ISBN-13 9780471752943
      978-0471752943
      ISBN-10 0471752940
      Also in:
      Finance and accounting

      Description

      Book Synopsis
      Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.

      Table of Contents
      Foreword.

      Preface.

      Acknowledgments.

      About the Author.

      1 The Canary in the Coal Mine.

      2 The Economy of Mind.

      3 The Old Business Equation.

      4 The New Business Equation.

      5 Pantometrists: Counting for the Sake of Counting.

      6 The Gospel of Efficiency.

      7 All Learning Starts with Theory.

      8 Constructing a Theory.

      9 Pantometry versus Theory.

      10 Measures that Matter.

      11 Developing KPIs for Your Company.

      12 Increasing Knowledge Worker Effectiveness.

      13 Managing by Results versus Managing by Means.

      14 Human Capital, Not Cattle.

      15 The Moral Hazards of Measurements.

      16 The Dreamers versus the Pantometrists.

      Bibliography.

      Suggested Reading.

      Index.

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