Description

Book Synopsis
Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.

Table of Contents
Foreword.

Preface.

Acknowledgments.

About the Author.

1 The Canary in the Coal Mine.

2 The Economy of Mind.

3 The Old Business Equation.

4 The New Business Equation.

5 Pantometrists: Counting for the Sake of Counting.

6 The Gospel of Efficiency.

7 All Learning Starts with Theory.

8 Constructing a Theory.

9 Pantometry versus Theory.

10 Measures that Matter.

11 Developing KPIs for Your Company.

12 Increasing Knowledge Worker Effectiveness.

13 Managing by Results versus Managing by Means.

14 Human Capital, Not Cattle.

15 The Moral Hazards of Measurements.

16 The Dreamers versus the Pantometrists.

Bibliography.

Suggested Reading.

Index.

Measure What Matters Using Key Predictive

    Product form

    £58.50

    Includes FREE delivery

    RRP £65.00 – you save £6.50 (10%)

    Order before 4pm today for delivery by Fri 7 Aug 2026.

    A Hardback by Ronald J. Baker

      Trusted by thousands of customers. See 2,385+ Customer Reviews

      View other formats and editions of Measure What Matters Using Key Predictive by Ronald J. Baker

      Publisher: John Wiley & Sons Inc
      Publication Date: Publication Date: 17/10/2006
      ISBN13: 9780471752943, 978-0471752943
      ISBN10: 0471752940
      Also in:
      Finance and accounting

      Description

      Book Synopsis
      Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.

      Table of Contents
      Foreword.

      Preface.

      Acknowledgments.

      About the Author.

      1 The Canary in the Coal Mine.

      2 The Economy of Mind.

      3 The Old Business Equation.

      4 The New Business Equation.

      5 Pantometrists: Counting for the Sake of Counting.

      6 The Gospel of Efficiency.

      7 All Learning Starts with Theory.

      8 Constructing a Theory.

      9 Pantometry versus Theory.

      10 Measures that Matter.

      11 Developing KPIs for Your Company.

      12 Increasing Knowledge Worker Effectiveness.

      13 Managing by Results versus Managing by Means.

      14 Human Capital, Not Cattle.

      15 The Moral Hazards of Measurements.

      16 The Dreamers versus the Pantometrists.

      Bibliography.

      Suggested Reading.

      Index.

      Recently viewed products

      © 2026 Book Curl

        • American Express
        • Apple Pay
        • Diners Club
        • Discover
        • Google Pay
        • Maestro
        • Mastercard
        • PayPal
        • Shop Pay
        • Union Pay
        • Visa

        Login

        Forgot your password?

        Don't have an account yet?
        Create account