Description
Book SynopsisLeading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today.
Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to:
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- Measure what is important to their customers.
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- Motivate their organizations.
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- Identify and eliminate waste of both time and resources.
Trade Review"Finally! a practical book from practical people about management's most powerful tool - measurement. Hats off to Richard Lynch and Kelvin Cross for a long overdue job well done."
Tom Peters. "Outstanding. Finally a book that doesn't stop at what's wrong with the traditional ways of measuring success. Richard Lynch and Kelvin Cross present a clear and consistent approach to changing obsolete corporate yardssticks. Measure Up! should be required reading for any manager concerned with improvement strategies and organizational learning." Ray Stata, President, Analog Devices.
Table of ContentsForeword.
Preface.
Acknowledgements.
1. Do Your Yardsticks Measure Up?.
2. Taking of the Blinders.
3. Dynamic Strategies need Dynamic Yardsticks.
4. The Eyes of the Customer.
5. Down to Brass Racks.
6. Performance that Counts to the Customer.
7. Performance that Counts to the Bottom Line.
8. Custom Railoring Performance Measures.
9. Altering the corporate Mindset.
10. Mending and Remodeling Related Systems.
Conclusion.
Appendices.
Glossary.
Index.
